Recent projects
Case studies available upon request.
Worldpay Disputes
Enterprise SaaS • Fintech
In a 12-week sprint, we turned a disconnected set of chargeback tools into one platform with a clear strategy: helping merchants quickly spot which cases were worth pursuing and act on them at scale. Worldpay launched the MVP in late 2025.
AI Ticketing Assistant
Product Innovation • Entertainment
In 2024, before AI agents booking on people’s behalf went mainstream, we designed IMAX’s ticketing experience around a future where fans would trust an assistant with their preferences, and eventually their purchases.
IMAX Loyalty
Loyalty & Membership • Entertainment
Crafted a three-phase loyalty maturity model and roadmap, starting with an effortless giveaway experience and an MVP user account.
More details coming soon
Telehealth CX Strategy
Consumer Experience Design • Healthcare
Created a new CX vision, experience principles and northstar consumer journeys for a major telehealth company.
More details coming soon
FIS Payments One
Enterprise SaaS • Banking & Digital Solutions
Designed the first GUI for a legacy platform, replacing green-screen tables. Defined the architecture and scalable design framework that enabled financial institutions to independently configure, launch, and manage credit card products.
More details coming soon
New Product Concepting
Smart Home Hardware • Fortune 100 Company
With qualitative consumer research and workshops, uncovered new opportunities within a popular smart home product line. Created seven concepts, including naming, visualizations, and journeys to support executive decision-making.
More details coming soon
Worldpay Dashboard
Mobile App • Merchant Services
A mobile app for small and medium-sized business owners to manage their work on the go. Simplified data, workflows and notifications to help users stay in control.
More details coming soon