I'm a product design director currently focused on building experiences with clients and incubating new products.

Worldpay Disputes

Enterprise SaaS • Fintech

A redesigned global disputes portal that helps merchants resolve chargebacks faster, with clearer status, guided steps, and at-a-glance data.

IMAX Loyalty

Loyalty & Membership · Entertainment

Created the foundation for IMAX's loyalty program, starting with an effortless giveaway experience that built to an MVP user account and three-stage Loyalty Maturity Model.

Telehealth CX Strategy

Consumer Experience Design • Healthcare

After end-to-end audits and consumer and market research, created a new CX vision, experience principles and northstar consumer journeys for a major telehealth company.