Recent projects
Case studies available upon request.
Worldpay Disputes
Enterprise SaaS • Fintech
Redesigned a global disputes portal to help merchants resolve chargebacks faster, with clearer status, guided steps, and at-a-glance data.
IMAX Loyalty
Loyalty & Membership • Entertainment
Crafted a three-phase loyalty maturity model and roadmap, starting with an effortless giveaway experience and an MVP user account.
Telehealth CX Strategy
Consumer Experience Design • Healthcare
Created a new CX vision, experience principles and northstar consumer journeys for a major telehealth company.
FIS Payments One
Enterprise SaaS • Banking & Digital Solutions
Designed the first GUI for a legacy platform, replacing green-screen tables. Defined the architecture and scalable design framework that enabled financial institutions to independently configure, launch, and manage credit card products.
New Product Concepting
Smart Home Hardware • Fortune 100 Company
With qualitative consumer research and workshops, uncovered new opportunities within a popular smart home product line. Created seven concepts, including naming, visualizations, and journeys to support executive decision-making.
Worldpay Dashboard
Mobile App • Merchant Services
A mobile app for small and medium-sized business owners to manage their work on the go. Simplified data, workflows and notifications to help users stay in control.