I'm a product design director currently focused on building experiences with clients and incubating new products.

Worldpay Disputes

Enterprise SaaS • Fintech

Redesigned a global disputes portal to help merchants resolve chargebacks faster, with clearer status, guided steps, and at-a-glance data.

IMAX Loyalty

Loyalty & Membership · Entertainment

Crafted a three-phase loyalty maturity model and roadmap, starting with an effortless giveaway experience and an MVP user account.

Telehealth CX Strategy

Consumer Experience Design • Healthcare

Created a new CX vision, experience principles and northstar consumer journeys for a major telehealth company.